Refunds & Returns Policy

Last Updated: 24 November 2025

This Refunds & Returns Policy explains how GGDelectronics and Communications LTD (“we”, “us”, “our”) handles returns, refunds, replacements, and customers’ rights under applicable UK law.

This policy applies to all purchases made through www.ggdelectronicsonline.co.uk (“the Site”).

For shipping information, please refer to our Shipping Policy.

1. Your Right to Cancel (Consumer Contracts Regulations 2013)

If you are a consumer purchasing online, you have the legal right to:

• Cancel your order within 14 days of receiving your goods (“cooling-off period”)

• Return items for a refund, provided they meet the conditions outlined in this policy

You do not need to provide a reason for cancelling.

To exercise this right, you must notify us by email within 14 days of receiving your order.
Returns requested after this period may not be accepted.

2. Conditions for Returns

To be eligible for a return:

• Items must be unused

• Items must be undamaged

• Items must be returned in their original packaging, including all accessories, manuals and components

• Items must not show signs of installation, modification, or tampering

We reserve the right to refuse returns that do not meet these requirements.

3. Items That Cannot Be Returned

We cannot accept returns for:

• Products damaged due to improper use, installation, or handling

• Items returned incomplete or missing components

• Items modified or altered after purchase

• Any product that has been used, scratched, marked, or otherwise no longer in resale condition

This does not affect your rights regarding faulty goods.

4. Returning Goods

Before returning any items, you must contact us to request authorisation.

Once approved, you must:

• Return the item within 14 days of approval

• Use safe and protective packaging

• Ensure the parcel is tracked and insured (recommended)

Return shipping costs are the responsibility of the customer, unless the item is faulty or the wrong item was sent.

We are not responsible for items lost or damaged in transit during return shipment.

5. Refunds

Refunds will be issued once the returned item has been:

• Received

• Inspected

• Verified as compliant with this policy

If approved, a refund will be processed to the original payment method.
Refunds may take up to 14 days to appear, depending on your bank or payment provider.

Shipping costs from the original order are non-refundable, except where goods were faulty or incorrect.

6. Replacements

If you prefer a replacement rather than a refund:

• A replacement can be shipped after the returned item is received and inspected

• Replacements are subject to product availability

• Additional shipping fees may apply unless the item was faulty

7. Faulty or Incorrect Items (Consumer Rights Act 2015)

If you receive a faulty, damaged, or incorrect item:

• Contact us within 48 hours of delivery

• Provide photos and a description of the issue

You are legally entitled to:

• A repair,

• A replacement, or

• A refund if repair or replacement is not possible

Faults caused by misuse, wear and tear, improper installation, or unauthorised modification are not covered.

8. Refund Exceptions

Refunds may be denied if:

• Returned goods show signs of use

• Packaging is missing or damaged

• Items are returned outside the authorised time period

• Goods were modified, installed, or tampered with

• No proof of purchase is provided

9. Contact Us

If you wish to request a return, cancel an order, or report a faulty item, you can contact us at:

GGDelectronics and Communications LTD
1 Muirhall Road Unit C6,
Ggdelectronics, Larbert, FK5 4RF,
United Kingdom

Email: ggdelectronics@gmail.com
Phone: +44 7518 899712