Shipping policy

Shipping Policy

Last Updated: 24 November 2025

This Shipping Policy explains how GGDelectronics and Communications LTD (“we”, “us”, “our”) handles order processing, delivery methods, shipping fees, and related procedures for purchases made on www.ggdelectronicsonline.co.uk (“the Site”).

If you have any questions regarding this policy or require assistance with an order, you may contact us using the details provided at the end of this document.

1. Shipping Areas

We currently ship to the following locations:

United Kingdom (mainland)
Northern Ireland
Scotland and Highlands (delivery times may vary)
Wales

International shipping is not available at this time.

2. Order Processing Times

Orders are processed Monday to Friday.

Orders placed before 12:00 PM (UK time) are typically processed the same working day.
Orders placed after 12:00 PM, on weekends, or on public holidays are processed on the next working day.

During peak periods, processing times may be extended.

3. Delivery Method and Fees

We offer the following shipping option:

Courier 48/72 Hours – £5.00
A tracked courier service with an estimated delivery time of 2–3 working days from dispatch.

Delivery times are estimates and may vary due to courier delays, weather conditions, or seasonal demand.

4. Order Confirmation and Tracking

After placing an order, you will receive:

An order confirmation email.
A dispatch notification email containing tracking details.

If you do not receive these emails, please check your spam folder or contact us.

5. Delivery Issues and Address Accuracy

It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete.

If delivery is unsuccessful due to an incorrect or incomplete address, or if the parcel is not collected from the courier’s depot and returned to us, the order may be returned. In such cases:

We can resend the order (additional shipping charges apply), or
We can refund the order minus the original shipping cost.

6. Damaged, Late or Missing Parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 48 hours of delivery or of the expected delivery date.

To resolve the issue, we may request:

The order number
Photographs of the packaging and damaged items (if applicable)
Any available tracking information

We will work with the courier to address the issue as promptly as possible.

7. Lost Parcels

A parcel is considered lost only after the courier has completed its investigation and confirms the loss.
Before this confirmation, we are unable to issue refunds or send replacements.

Once confirmed lost, you may choose between:

A full refund, or
A replacement item (subject to availability)

8. Out-of-Stock Items

In the event that an item becomes unavailable after you place an order, we will contact you promptly to offer:

An alternative product,
A backorder option (if available), or
A full refund.

9. Combining Orders

We cannot guarantee that multiple separate orders can be combined into one shipment.
If you require this, please contact us immediately after placing your orders.